Nabídka pracovních pozic

Description
• This position is responsible for providing front-end technical support to customers by devising solutions to increasingly complex product usability and functionality problems.
• The Support Engineer must be able to re-create customer issues/problems on our internal testing systems.
The Support Engineer must deliver quality customer service to ensure customer satisfaction.

Key Responsibilities
• Take ownership of technical customer requests and provides support for a product or product line using telephone and web-based solutions applications or technology.
• Research and resolve all functionality and usability related issues; identify and direct complex or high impact issues to senior staff for resolution.
• Manage own time to appropriately to prioritize assigned workload and backlog, escalate issues to next level according to product line procedures.
• Perform troubleshooting steps to reproduce customer issues on approved test systems.
• Use the appropriate call tracking and other technical support systems to identify fixes, investigate customer problems, answer common questions, check entitlement, keep issues up to date and correctly documented.

Requirements
• Language: English fluent
• Preferred Education: Bachelor's Degree or equivalent in Computer Science or related discipline.
• Work Experience: Graduate or short work experience. Previous experience in customer support will be a benefit
• The candidate must be proficient with the CA product or product line for which they will be the Support Engineer. In the case of a new hire or product reassignment, the Support Engineer will be expected to make use of their previous experience (CA products or commensurate, external experience) to establish Support Engineer level proficiency.
• Good communication skills
• Ability to perform troubleshooting and analytical skills
• An ability to coordinate high pressure situations by involving the appropriate resources as necessary
• Working knowledge of MS Windows Server, Linux, MS SQL/Oracle DB, HTML, JavaScript

we offer:
• Up to date technologies and work
• Mobile, notebook
• Offices in Prague – Chodov
• Position suitable for graduates and people with experience
• Training in exciting field
• Stable, friendly and professional team
• Professional growth and development through certified training programs and knowledge sharing
• Competitive Salary
• Possibility of international deployments and job rotations

POŽADUJEME:
SŠ/VŠ technického zaměření, základní znalost účetních operací a procesů v logistice v ERP systému výhodou, zkušenost se správou, ERP systémy, znalost databáze MS SQL, MS Office a základy databází, znalost Lotus Note, Helios Green výhodou, znalost AJ, dobrá orientace v HW a SW, odolnost vůči stresu.

NABÍZÍME:
Zajímavé a motivující platové ohodnocení, perspektivní práci v dynamické společnosti, PC a mobilní telefon, moderní zázemí, nástup dle dohody.